Looking to buy an Inogen portable concentrator? Not sure which company will give you the best service?
I think I can help.
If you’re like me, you’re always looking for a great deal; but in this case take your time and read the fine print. As I’ve said before, you’re buying a piece of medical equipment, not a toaster. You may save a couple hundred dollars, but if you cannot use the unit you chose, then you may end up wasting thousands of dollars.
First, take time to find out which unit is best for your oxygen needs. I’ve written extensively on how to choose the best portable oxygen concentrator.
Once you’ve chosen the best unit, you must also take time to find the best dealer. Portable oxygen concentrators are the only piece of medical equipment that I know of that manufacture and deliver a prescription drug, and like all medical equipment, require service from time-time. A good dealer is the key to continued satisfaction with your portable oxygen concentrator purchase.
Choosing the right Inogen portable oxygen concentrator, the such as the Inogen One G2 or Inogen One G3, is important; choosing the right company to buy from can be a challenging.
After doing my research, I have found that you can purchase the Inogen portable concentrators directly from the manufacturer or from four Inogen Authorized Resellers. These companies are listed on Inogen’s website.
While you may find other companies selling Inogen products, Inogen is quick to note the danger in purchasing from a company that is not an Authorized Reseller. You risk buying used, damaged or stolen products, not having access to after sales support, and being unable to obtain warranty service. Without the Inogen warranty, service on your Inogen could cost upwards of $900.
Which Company is Best?
I took the time to visit all four of the Inogen authorized dealer websites. My goal was to find value and, more importantly, the service they offer after I made my purchase.
All four companies were very competitive on pricing, and I found that you will save several hundreds of dollars buying your Inogen One G2 or G3 from one of these authorized dealers than buying directly from the manufacturer. They all offered extra accessories or extended warranties at little or no extra cost, and the prices on batteries are much lower than buying directly from Inogen. But how about the service? A wise man once told me, “the sweet taste of low prices can fade quickly after the bitterness of poor service prevails.”
What I found is that not all Inogen authorized dealers are equal. All of them were eager to give a great price and even deliver an Inogen in one to two days. But only one company, OxiMedical, stated upfront that they have a money-back guarantee, they would give me time to test my Inogen, and they would be willing to upgrade my purchase to any portable concentrator that met my oxygen needs in the event the Inogen I chose didn’t meet my needs. They also stated in writing that they would not charge me for using a loaner unit if my Inogen needed to go in for service.
The other companies offered less time to try a unit and a much higher restocking fee if the product did not work for me. The other companies also charge a rental fee of $100 to $200 a week when you need a loaner unit. Also, I discovered that while Inogen will not transfer the warranty, OxiMedical would, which means if you ever needed to sell your portable concentrator, it would retain its value and garner a high selling price. Now that’s service after the sale!
In doing my research, I also discovered that OxiMedical has stores in Phoenix and Mesa, Arizona; Atlanta, Georgia; and Denver, Colorado, which include showrooms with service centers.
All the way around, I was impressed with OxiMedical Respiratory and rank them at the top of my list for purchasing an Inogen portable concentrator.